For Immediate Release
97 Hotel Staff Received National Kindness Award – Service Gold
Award Recipients Underwent Maiden Service Workshop Conducted By Singapore Service Academy
(Singapore, 30th August 2012) – While many of us, be it locals or foreigners, enjoy quality hotel services from the moment we check in for our stays, we often do not have the chance to thank the meticulous service staff who have contributed to making our vacations enjoyable and memorable.
In a bid to recognise their service dedication, the Singapore Kindness Movement (SKM), in collaboration with the Singapore Hotel Association (SHA) commended 97 hotel service staff from 58 hotels with the National Kindness Award – Service Gold this afternoon.
The oldest recipient of the award is 69-year-old laundry attendant, Mr Chee Chong Fook, who has been working with Orchard Hotel Singapore for the past 18 years. The youngest award recipient is 19 year-old Wen Ai Ling who has been with Bayview Hotel Singapore for just merely 10 months as their Front Office Clerk. However, her ability to convert service lapses into recoveries has salvaged situations that have impressed hotel guests and her co-workers.
Before the award ceremony, all recipients attended a one-hour workshop conducted by founder and chief facilitator of the Singapore Service Academy (SSA), Mr Manoj Sharma. During the four-part session, Sharma expounded the different pillars of graciousness and their transformative effects within a working environment. He also shared some of the key learnings and best practices that can be adopted by hotels and their staff towards promoting a more gracious workforce.
“We are happy to be working with the Singapore Service Academy to promote the practice of kindness and graciousness in the service industry. Hoteliers and their staff are the first point of contact to many visitors and tourists who would often form the impression of Singapore based on the service that they receive from the hotels’ staff. Through the hour-long workshop, we seek to push the service boundaries of the hotels’ service staff. ”, shared Dr William Wan, General Secretary of the Singapore Kindness Movement.
Established in 1994, the National Kindness Award – Service Gold was incepted by the then Singapore Courtesy Council and Singapore Hotel Association (SHA) to recognise and reward hotel staff who have gone the extra mile in their line of duty.
Over the years, the National Kindness Award – Service Gold has recognised over 950 hotel staff since its inception.